Authenticity Promise

Authenticity is our number one priority here at ÉPROUVÉE. All items go through a rigorous inspection before being deemed authentic.

We follow a 2 or 3-step authentication process which is as follows: 

1. All items are inspected online before being sent to us. If the item passes the initial photo examination, only then will it be permitted to be shipped to our processing facility. If an item fails the examination, it will never touch our hands. 

2. Once an item is in our custody, our on site experts will examine the item. These experts are highly trained. Once they have deemed the item authentic, the next step in authentication will proceed. If an item is deemed inauthentic, the item will be destroyed in accordance with local law on counterfeit items. 

3. Select items (all handbags and select shoes, clothing, and accessories) will then be photographed and those photos will be sent to a third party online authenticator. Once they confirm the item's authenticity, they will issue a certificate of authenticity which will be shipped with the item upon its purchase.

We are so confident in our authentication, we will offer not only a guarantee of a complete refund if an item is inauthentic, but also an additional monetary compensation of 10% of the item price*.

*if an item is deemed inauthentic, the additional compensation will be issued in the original form of payment and only after we have complete confirmation the item is counterfeit. ÉPROUVÉE will exhaust all resources to make that confirmation. 

If you have any questions or concerns regarding our authentication process, please email us at authenticity@eprouvee.com