authenticity promise
This Authenticity Promise is in accordance with the Terms of Use located on www.eprouvee.com.
All items purchased on www.eprouvee.com are included in this Authenticity Promise provided they have their return ribbon and seal attached and unaltered.
I. OVERVIEW
Authenticity is our number one priority here at ÉPROUVÉE. All items go through a rigorous inspection before being deemed authentic.
We follow a 2-3 step authentication process.
II. ONLINE INSPECTION
All items are subject to inspection before being sent to us. If the item passes the initial photo/video examination, only then will it be permitted to be shipped to our processing facility to be authenticated in person. If an item fails the examination, it will never touch our hands.
III. IN-PERSON INSPECTION
Once an item is in our custody, our on site experts will examine the item. Our experts are highly trained and have multiple years of experience in the authentication of luxury goods. If they have deemed the item authentic, the next step in authentication will proceed. If an item is deemed inauthentic, the item will be subject to the return or destruction policies detailed in the Selling Terms and Conditions located at www.eprouvee.com.
IV. THIRD PARTY CONFIRMATION
Select items will then be photographed and those photos will be sent to a third party online authenticator. Once they confirm the items authenticity, they will issue a certificate of authenticity which will be shipped with the item upon its purchase.
V. SHOP IN COMPLETE CONFIDENCE
We are so confident in our authentication, we will offer not only a guarantee of a complete refund if an item is inauthentic, but also an additional monetary compensation of 10% of the item price.
VI. INAUTHENTICITY
In the event an item is deemed inauthentic upon the delivery to the buyer, the additional 10% compensation will be issued in the original form of payment only after we have done a complete investigation and have made a 100% confirmation the item is counterfeit. ÉPROUVÉE will exhaust all resources to make that confirmation.
Any item with the return ribbon and seal altered or removed will not be covered by this policy and is considered final sale.
If you have further questions, you can reach us via the Contact Form on our website. Thank you!