Return Policy
We want you to be happy with your purchase, which is why we allow items to be returned within 14 days of delivery in exchange for a full refund (less original and return shipping charges). Refunds will be issued in the original form of payment or site credit and will be issued once we have processed and inspected the item. In order to be eligible for a refund, the item MUST meet the following qualifications:
- Be in the original condition as it was received - please note all items are filmed as they are packaged and sealed to verify condition/quality. Shoes must be unworn, signs of wear such as scratching on the soles or stretching of the materials will result in denial of a refund. Any damage/flaws incurred during try-on will result in return denial. This is a very strict policy.
- Have the ÉPROUVÉE ribbon and seal attached and unaltered.
- Include the dust bag, box, and any other accessories it was shipped in/with - if these accessories are not included, no refund will be issued.
If an item does not meet return qualifications you will have the option to
- Request the item be returned to you (buyer will pay shipping)
- Sell the item back to us
- Donate the item to us (if no response to our return denial all items will be considered donations after 30 days)
Final sale items are not eligible for a return.
If you have any questions or concerns about our policies please send an email inquiry to support@eprouvee.com
If an error has been made with your order, please contact us at orders@eprouvee.com
Be sure to include your order number, description of the issue, and photographs of the issue. We will make it right!